Position Summary: The Operations Coordinator supports the daily execution of brokerage freight, handling appointment scheduling, carrier and customer communication, shipment tracking, and exception resolution. This role is both carrier-facing and customer-facing, keeping loads moving on schedule and flagging problems before they become service failures. It works closely with Carrier Sales, the Director of Carrier Operations, and the customer service team to keep freight visible and on track from pickup to delivery.
Key Duties and Responsibilities:
Schedule and confirm pickup and delivery appointments with vendors, DCs, and receiving locations
Serve as a point of contact for carriers and customers on load status, appointment changes, and delays
Track shipments in transit and proactively update status in Revenova and to relevant parties
Manage exceptions, missed appointments, delays, detention, rejected loads, and escalate issues that need broker or ops leadership involvement
Communicate with vendors and DCs to confirm appointment windows and resolve scheduling conflicts
Support carrier sales reps with load coverage follow-up and carrier communication as needed
Assist the customer service team with status updates, documentation requests, and issue resolution
Collect and file proof of delivery, rate confirmations, and related shipment documentation
Maintain accurate load and appointment records within Revenova and related systems
Flag recurring service issues or problem lanes to the Director of Carrier Operations
Support carrier compliance checks (insurance, authority, Highway status) prior to load assignment
Coordinate with carriers on appointment windows, detention, and check calls throughout the day
Support onboarding of new carriers into tracking and communication workflows as needed
Assist with special projects as assigned
Required Qualifications:
High school diploma or equivalent required
At least one year of experience in logistics, dispatch, customer service, or transportation support preferred
Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook); ability to learn Revenova and related TMS tools
Prior experience with multi-line phone systems (RingCentral) and high call volume
Strong written and verbal communication skills
Excellent organizational skills and attention to detail; ability to multi-task and prioritize in a fast-paced environment
Strong problem-solving skills and comfort managing time-sensitive issues under pressure
Preferred Skills and Experience:
Associate's degree in business, logistics, or supply chain preferred; equivalent experience accepted
Experience with appointment scheduling or dock scheduling systems
Experience with track and trace, dispatch, or carrier-facing communication
Bilingual (English/Spanish) communication skills
Familiarity with Highway, DAT, or Truckstop a plus
Physical & Environmental Requirements:
Physical Demands:
Work Environment:
Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of this role. We are proud to be an equal opportunity employer and are committed to building a workplace where everyone feels valued, respected, and empowered to succeed. We make all employment decisions based on qualifications, merit, and business needs, without regard to any status protected by applicable law. The above statements are intended to describe the general nature and level of work being performed. The statements should not be construed as an exhausted list of all responsibilities, duties, and skills required. There may be additional duties outside the normal responsibilities to be performed as needed.
Compensation details: 26-30 Hourly Wage
PI14a7514b834e-26289-41893045
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