Job Description
Agile Six is a people-first, remote-work company that serves
shoulder-to-shoulder with federal agencies to find innovative, human-centered
solutions. We build better by putting people first. We are animated by our core
values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver
our solutions in autonomous teams of self-managed professionals (no managers
here!) who genuinely care about each other and the work. We know that’s our
company’s purpose – and that we can only achieve it by supporting a culture
where people feel valued, self-managed, and love to come to work.
THE ROLE
Agile Six is searching for a Data Analyst to join a team partnering with the
Centers for Medicare and Medicaid Services (CMS). The successful candidate will
bring their experience in data analysis to improve business insights, solve a
variety of problems, and identify areas where additional data gathering and
analysis would be helpful. Specific tasks include leveraging quantitative and
qualitative data to construct information dashboards, integrating and analyzing
data, building and using reports to answer questions, and creating and using
tags to identify and group data elements. Our team is collaborative, dynamic,
and ever-evolving. We are looking for someone who is a competent analyst no
matter the tools or tech stack. Proficiency with ETL work is also required.
As part of the Quality Payment Program Human-Centered Design Performance team,
you will drive data-informed decisions by managing digital analytics, user
feedback mechanisms, and system performance monitoring. The person in this role
will ensure accurate tracking, build actionable dashboards, and thrive within an
Agile product development environment.
This role will primarily be composed of ad hoc analysis rather than building
straightforward dashboards. We are looking for someone curious, self-sufficient,
and comfortable solving complex problems with little to no guidance. If you
delight in finding solutions to problems where information and context may be
lacking or sparse, this role is for you.
RESPONSIBILITIES
Web Analytics & Tagging
* Implement Tracking: Design and deploy robust data layer specifications across
digital properties.
* Tag Management: Manage container setups, triggers, and variables using tag
management systems. Organize and manage analytics tagging:
- Address known gaps in our current tagging process
- Improve our overall tagging process by implementing custom tags as needed
- Adobe Analytics: Build custom eVars (Custom Insight Conversion Variables),
props, events, and complex segmentation models.
* Data Quality: Conduct regular audits to detect and fix broken tags or data
leakage.
User Feedback & Experience Analytics
* Qualtrics VoC: Design, deploy, and maintain Voice of Customer (VoC) feedback
intercepts.
* Survey Integration: Connect survey response data with behavioral analytics
behavioral datasets.
* Insight Generation: Analyze open-text feedback using text analytics to
uncover user pain points.
* Service Design Support: Provide research and analytics insights that help QPP
HCD team identify user needs, pain points, and improvement opportunities.
System Performance Monitoring
* Datadog Observability: Configure dashboards to monitor application
performance metrics and error rates.
* Correlate Data: Link technical performance drops (e.g., slow load times) to
user conversion impacts.
* Alerting: Set up real-time anomaly detection alerts to proactively identify
tracking failures.
* Perform regular site analysis, including data analysis on page views or data
downloads.
LLM-based Product Performance Monitoring
* User Data Analysis: Perform continuous tagging and analysis of user data to
determine product performance against key established metrics and trends in
user behavior.
* Process Automation: Develop scripts and test other automation approaches to
make the performance data analysis process more efficient and scalable.
* Trend and Insight Reporting: Synthesize and communicate user behavioral
trends and metric performance to the product team and stakeholders to inform
product direction and decision-making.
Reporting
* Create complex dashboards and analysis from scratch based on ad hoc user
requests and needs
* This responsibility includes integrating multiple qualitative data sources
such as: ServiceNow helpdesk tickets, survey results from Qualtrics,
Datadog heatmaps, and email distribution sign ups.
* Extract, transform, and load data from various sources for reporting and/or
dashboarding purposes.
* Identify opportunities to leverage data to solve programmatic needs and
problems for the team.
* KPI Development: Help team define meaningful KPIs and indicators to measure
product and service performance.
* Mixed-Methods Analysis: Combine surveys, interviews, help desk tickets, and
web analytics to answer questions and identify actionable insights.
Technical Skills
* Adobe Analytics: Advanced workspace creation, report suite configuration, and
tool administration.
* Tagging: Deep expertise in Tag Management Systems (e.g., Adobe Launch/Tags,
Google Tag Manager).
* Qualtrics: Experience with Site Intercepts, target logic, and reporting
dashboards.
* Datadog: Proficient in building APM dashboards, log management, and
synthetics.
* Languages: Solid understanding of JavaScript, HTML, and CSS selectors for
tagging validation and JavaScript and SQL for data analysis and automation.
* Data Science: Strong understanding of statistical methods and approaches to
sample, analyze, and interpret large datasets with a mixture of structured
and unstructured data.
We expect the responsibilities of this position to shift and grow organically
over time, in response to considerations such as the team’s needs and strengths,
the unique strengths and interests of the selected candidate, and an evolving
understanding of the delivery environment.
BASIC QUALIFICATIONS
- A Masters Degree is required for this position
- A minimum of 5 years of relevant analytics experience (dashboarding,
reporting, and data analysis) is required for this position
* Ability to weigh the pros and cons of a particular set of analytics tools and
confidently select the best solution for the problem
- Solution-oriented mindset and proactive approach to solving complex problems
- Experience working with large quantities of data and answering complex
analytics questions using at least one of the following tools: R, Python,
SQL, and/or Excel
- Demonstrated extract, transform, load (ETL) experience
- Experience working with both semi-structured and unstructured data and with
data manipulation and cleaning
- Hands-on experience with analytics tagging and website analysis
- Hands-on experience with Adobe Analytics or a similar web analytics/business
intelligence analytics platform
* Ability to apply strong analysis practices across a wide variety of
reporting, dashboarding, and analytics platforms
- Ability to work independently on high complexity tasks
- Experience working on an Agile team and demonstrating an Agile mindset
- Have lived and worked in the United States for 3 out of the last 5 years
ADDITIONAL DESIRED QUALIFICATIONS
* Experience with statistical analysis and R, Python, SAS, or a similar
language
* Additional holistic experience with data, including data architecture, data
modeling, and standardization
* Experience with SQL (complex joins, window functions, common table
expressions)
- Experience with Excel (especially with pivot tables and vlookups)
- Familiarity with the US Web Design System
- Agile Mindset: Experience working in Scrum or Kanban frameworks
(Jira/Confluence).
* Data Storytelling: Ability to translate complex data into simple, actionable
business recommendations.
- Detail-Oriented: Strong focus on QA testing and data governance
- Experience working with government agencies
At Agile Six, we are committed to building teams that represent a variety of
backgrounds, perspectives, and skills. Even if you don't meet every requirement,
we encourage you to apply. We’re eager to meet people who believe in our mission
and who can contribute to our team in a variety of ways.
SALARY AND SIXER BENEFITS
As a small and growing government contractor, our open roles are tied to the
contracts we support and the funding available. We aim to offer compensation
that’s competitive and fair, reflecting the scope of the role, your experience,
and the market.
The salary for this position is $132,464.
Our benefits are designed to reinforce our core values of Wholeness, Self
Management and Inclusion. The following benefits are available to all employees.
We respect that only you know what balance means for your life and season. While
we offer support from coaches, we expect you to own your wholeness, show up for
work whole, and go home to your family the same. You will be seen, heard and
valued. We expect you to offer the same for your colleagues, be kind (not
controlling), be caring (not directive) and ready to participate in a state of
flow. We mean it when we say “We build better by putting people first”.
All Sixers Enjoy:
- Self-managed work/life balance and flexibility
- Competitive salary
- Employee Stock Ownership (ESOP) for all employees!
- 401K matching
- Medical, dental, and vision insurance
- Employer paid short and long term disability insurance
- Employer paid life insurance
- Self-managed and generous paid time off
- Paid federal holidays and two floating holidays
- Paid parental leave
- Self-managed professional development spending
- Self-managed wellness days
Hiring practices
Agile Six is an Equal Opportunity employer. All qualified applicants will
receive consideration for employment without regard to any factor protected by
applicable federal, state or local laws.
Note: We participate in E-Verify. Upon hire, we will provide the federal
government with your Form I-9 information to confirm that you are authorized to
work in the U.S. Unfortunately, we are unable to sponsor visas at this time.
If you need assistance or reasonable accommodation in applying for any of these
positions, please reach out to careers@agile6.com [careers@agile6.com]. We want
to ensure you have the ability to apply for any position at Agile Six.
Please read and respond to the application questions carefully. Interviews are
conducted on a rolling basis until the position has been filled.
#LI-Remote
Job Tags
Full time, Temporary work, For contractors, Local area, Remote work, Work from home, Visa sponsorship, Shift work