Job Description

Remote work: Join MCI, a fast‑growing tech‑enabled business services company delivering CX, BPO, and XaaS solutions across many industries. Work from home or on‑site to help customers resolve issues, sell products, and provide an outstanding experience. To be considered, submit a full application on our careers page, including all screening questions and a brief pre‑employment test. Key Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner Utilize knowledge base and training to accurately answer questions and sell appropriate products and services Listen to customers, understand their needs, and resolve issues Research systems for missing information and coordinate with other departments to resolve issues Use systems and technology to complete account management tasks Accurately document and process orders in the appropriate systems Follow all scripts, policies, and procedures Maintain confidentiality of personal information Escalate issues to appropriate staff or management when needed Attend meetings and training sessions, reviewing new material to stay current Adhere to attendance and work‑schedule requirements Qualifications 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Typing speed of 20+ words per minute Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows OS Reliable with regular attendance and punctuality Ability to evaluate, troubleshoot, and follow up on customer issues Aptitude for conflict resolution, problem‑solving, and negotiation Customer‑service orientation (empathetic, responsive, patient, conscientious) Ability to multi‑task, stay focused, and self‑manage Strong team orientation and customer focus Ability to thrive in a fast‑paced, ambiguous environment Excellent interpersonal skills and relationship building Preferred (Not Required) One year of experience in customer service, technical support, inside sales, or a contact‑center environment State or Federal work experience All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Will be required to submit a LevelII background and/or security investigation with fingerprinting. Job offers contingent on results. Will be required to submit to drug screening. Job offers contingent on results. What You Can Expect from MCI Paid Time Off, paid holidays, and flexible vacation policy Incentives & rewards: daily, weekly, monthly contests with cash bonuses and prizes Health benefits: full‑time employees eligible for medical, dental, and vision coverage after 60 days, with plans available after 30 days Retirement savings plans where available Short‑term disability insurance Life insurance options Supplemental insurance (accident & critical illness) Career growth through internal promotions Paid training opportunities Collaborative, engaging work environment Casual dress code Compensation & Benefits That Fit Your Life MCI tailors its offerings to the diverse team across subsidiaries and locations. While specific benefits may vary by geography, the core commitment remains to reward effort, provide growth opportunities, and create an environment where every employee feels valued. Work Environment and Physical Demands This job operates in a professional office environment. Employees will be largely sedentary, sit or stand for extended periods using a computer and headset, and may move about the office to accomplish tasks. Reach, lift, or move objects up to 40pounds may be required. Diversity, Equity, & Inclusion MCI embraces differences, recognizing diversity benefits employees, customers, and the community. All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories consistent with local and federal requirements, will provide reasonable accommodations for qualified employees with protected disabilities, and will not tolerate discrimination based on any protected characteristic. MCI adheres to all applicable laws, regulations, and ordinances. #J-18808-Ljbffr

Job Tags

Full time, Temporary work, Work experience placement, Casual work, Work at office, Local area, Remote work, Work from home, Flexible hours

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