Job Description
Cresta unlocks the true potential of the customer experience, turning every
conversation into a competitive advantage. Cresta’s unified AI platform combines
conversational AI agents, real-time human agent augmentation, and comprehensive
conversation intelligence to drive revenue and efficiency gains across every
channel. The world’s leading companies, including United Airlines, Cox
Communications, and Marriott, use Cresta to power world-class customer
experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the
world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s
leadership includes some of the leading minds in AI today. Our CEO, Ping Wu
[ founded and led Google's Contact Center
AI and Vertex AI platforms before joining Cresta to build the future of
AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world
interact with businesses every day. Come build that future at Cresta.
ABOUT THE ROLE:
As an AI Success Manager, you will partner with Fortune 500 customers to
translate AI capabilities, drive product adoption, and measure business
outcomes. This is a highly strategic, technology-centric & consultative role
focused on evolving how organizations leverage AI to drive improved performance.
This role includes driving adoption, usage, and value realization. Your focus
will be defining success frameworks, using Cresta’s products to drive value and
change, and consulting/executing on process change management.
You will operate as a hybrid of strategy consultant, AI product expert, and
account owner — working across executives, operations leaders, technical teams,
and contact center personnel to achieve these goals.
KEY RESPONSIBILITIES:
* Product Mastery & Hands-On Execution: Deeply understand Cresta’s products and
how they work in real customer environments. Guide customers on how to best
use features to drive results, and step in directly when needed, whether
that’s prompt design, workflow setup, or rule configuration. Stay current on
new product capabilities and bring them into customer use cases quickly.
* Consultative Partnership: Work closely with multiple stakeholders to
understand their goals, constraints, and workflows. Show up prepared (on-site
or remote) with clear recommendations and practical solutions. Balance
strategy with execution, helping customers move from ideas to action to
working systems.
* Driving Customer Value: Identify opportunities to improve performance and
expand use cases. Use data and real usage to refine how Cresta is deployed,
making adjustments that lead to measurable impact. Focus on what actually
changes outcomes, not just activity.
* Account Ownership: Maintain overall account health across a portfolio,
including renewals and risk awareness. Run periodic business reviews as
needed and drive project management on progress and priorities.
WE’RE LOOKING FOR SOMEONE WHO:
* Has 2–7+ years of experience in management consulting, customer-facing
strategy + execution roles, or similar environments (SaaS experience is a
plus, not a requirement)
* Thinks in frameworks and systems, not just tasks—able to break down ambiguous
problems and drive structured solutions
* Enjoys identifying and owning problems all the way through to solutions, and
creating best practices along the way
* Connects technical capabilities to real business outcomes, not just feature
usage
* Is comfortable operating in a technical environment (data analysis, SaaS
configuration, AI tool usage) without needing to be an engineer
* Has strong executive communication skills and can influence stakeholders
across levels
* Thrives in ambiguity and is excited about how AI will reshape customer
workflows over the next 1–2 years
* Is willing to travel (~25%) and work across time zones
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at
work and in life:
* Comprehensive medical, dental, and vision coverage with plans to fit you and
your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta:
Cresta’s approach to compensation is simple: recognize impact, reward
excellence, and invest in our people. We offer competitive, location-based pay
that reflects the market and what each individual brings to the table.
OTE Range: $130,000–$215,000 + Offers Equity
This role includes bonus eligibility, with additional earning potential based on
performance.
We’re hiring across multiple levels, and compensation will be determined based
on experience, skill set, and geographic location.
We have noticed a rise in recruiting impersonations across the industry, where
scammers attempt to access candidates' personal and financial information
through fake interviews and offers. All Cresta recruiting email communications
will always come from the @cresta.ai domain. Any outreach claiming to be from
Cresta via other sources should be ignored. If you are uncertain whether you
have been contacted by an official Cresta employee, reach out to
recruiting@cresta.ai
Job Tags
Full time, Work at office, Remote work, Home office, Flexible hours