Job Summary & Responsibilities Position: Tables Games Dealer Department: Table Games Primary Responsibilities: •Provide guests with the highest level of customer service including greeting customers, making eye contact, and maintaining an engaging expression •Responsible for knowing all policies and procedures of the specific game he/she is dealing •Provides all pertinent information to the players regarding hand totals or winning numbers and calculates payable odds to pay winning wagers. •Verifies beginning and ending chip and money balances and confirms supporting documentation. •Monitors game and notifies supervisor of any disputes, problems, or concerns with patrons as well as concerns of the patrons. •Initiates each round of play by dealing the cards/tiles, offering dice, spinning the ball, or following the requirements established for each game. Secondary Responsibilities: •Maintains a clean, safe, and hazard free work environment within their area of responsibility. •Recognizes internally issued promotional coupons and handles accordingly. •Exchanges paper currency for chips and receives fill and distributed credits with the proper notification. •Observes all wagers placed and reports anything suspicious to the supervisor •Complies with all regulatory requirements. •Creates and ensures an exciting and fun filled environment. Normal Working Hours: •Must be able to work any shift, any days, and available on holidays. In order to be successful in this position, the ideal candidate must meet the following criteria Past Work Experience Requirements: •Minimum one year experience in the hospitality industry. MINIMUM QUALIFICATIONS: Certificate from an accredited gaming school or equivalent. Skilled in minimum of one major games (Blackjack, Roulette, Baccarat, Craps, Pai Gow Poker) Must be able to obtain a state issued gaming license. Educational Requirements: •High School Diploma or G.E.D. preferred •Certificate from an accredited gaming school or equivalent Communication Skills Requirements: •Must be able to effectively communicate with customers. Location of Work Indoors Heated Work Postures Standing – Continuous Walking- Infrequent Bending/Stooping- Frequent Arm/Hand Movement- Continuous Hand/Eye Coordination- Frequent Required Supervision: •Reports to Floor Supervisor/ Asst. Casino Manager/Casino Manager Other Requirements: •Must be able to obtain a state issued gaming license. •Must possess excellent customer service and communication skills. The selected candidate must be able to uphold the Greenbrier's Vision as well as demonstrate the 12 Greenbrier values of safety, honesty, excellence, respect, empowerment, pride, teamwork, loyalty, commitment, cleanliness, responsibility and fairness *Requirements are subject to change
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