Job Description

Build something that matters. At Delta Star the work we do has a real impact. Every transformer we build helps deliver reliable electricity to homes, businesses, and communities across North America. As we continue to grow, we are looking for people who want more than just a job. We are looking for individuals who want to learn, contribute, solve challenges, and build a meaningful career alongside a team that is committed to delivering power at all times. Summary Delta Star is seeking a dedicated professional with strong customer service expertise to support our team and customers with efficiency, professionalism, and care. This role requires a proactive individual who thrives in a collaborative environment, balances multiple priorities with sound judgment, and consistently delivers exceptional service. What You'll Do In this role, you'll provide high-level customer support, ensuring timely, accurate, and professional responses to both internal and external stakeholders. You'll use your organizational skills to manage multiple priorities while maintaining strong attention to detail. Leveraging proficiency in Microsoft Office applications, you'll prepare communications, reports, and documentation that reflect the company’s commitment to excellence. Collaboration and teamwork will be central to your success as you contribute to Delta Star's mission of powering a more reliable and sustainable energy future. A Day in the Life Your day may begin with responding to customer inquiries and coordinating with internal departments to resolve issues quickly and effectively. You'll prepare reports and communications using Microsoft Office tools, ensuring accuracy and professionalism. Throughout the day, you'll work closely with colleagues across teams, assisting with projects, prioritizing tasks, and keeping work organized. Every interaction, whether with customers, teammates, or leadership, will call on your communication skills, initiative, and customer-first mindset. What We're Looking For The ideal candidate will bring several years of customer service experience, exceptional interpersonal skills, and the ability to manage competing priorities with confidence. You should be highly motivated, detail-oriented, and committed to creating a positive experience for both customers and colleagues. Position Requirements 4+ years of customer service experience in a related position required Bachelor’s degree in Business Administration or related field preferred A special combination of experience and/or demonstrated accomplishments may be considered in lieu of degree Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) Skills & Competencies Exceptional customer service and interpersonal skills Strong organizational skills with the ability to multi-task and apply sound judgment Effective written and verbal communication skills Team-oriented with a collaborative work style High level of initiative and engagement Strong operational planning, and project coordination skills. Ability to independently manage multiple projects and competing priorities. Sound judgment and strong decision-making capabilities. Excellent communication and relationship-building skills. Strong organizational and time-management abilities. Ability to work effectively across multiple business functions and stakeholder groups. Proficiency with Microsoft Office Suite and enterprise business systems. Customer-focused mindset with a commitment to service excellence. Why Our Employees Join, Grow, and Stay At Delta Star, you will find more than a job. You will join a team that values people, supports growth, and trusts you to make an impact. Whether you're on the shop floor, in the field, or in the office, you will work alongside talented people to solve meaningful challenges, power communities, and build a rewarding career. With opportunities to learn, advance, and contribute, plus a culture built on respect, teamwork, and work-life balance, Delta Star is a place where you can thrive for the long term. Benefits That Support You We believe that a rewarding career starts with feeling supported both at work and at home. That's why we offer a competitive total rewards package designed to support your health, financial well-being, professional growth, and work-life balance. Eligible employees have access to medical, dental, and vision coverage, retirement savings programs, paid time off, life and disability protection, wellness resources, employee assistance programs, and additional voluntary benefits that help you and your family thrive. Pay Transparency We are committed to fair and transparent pay practices. Compensation for this position will be determined within the posted salary range based on factors such as candidate qualifications, relevant experience, internal equity, market competitiveness, skills, and certifications. For union‑represented roles, pay is established by the applicable collective bargaining agreement. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. AAP/EEO Statement Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #J-18808-Ljbffr Delta Star Inc.

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