LIFE COACH
Dunkirk, NY (
Description
Position Data:
Title:Life Coach
Grade:E6 Non exempt
Reports to:ERSEA Manager
Basic Function or Position Summary:
Assist families and individuals toward economic and social self-sufficiency through goal
development, individualized support and links to community resources.
Pay Rate is $20.71 per hour Monday - Friday 8:30 am - 4:30 pm
Requirements
Security Clearance Lv. 6 V, A, C, R
Position Responsibilities and Specific Duties:
• Provide all services in alignment with the Head Start Parent Family and Community
Engagement Framework.
• Operate from a strength-based model implementing the Family Development
philosophy
• Develop relationships with parents and structure services to encourage trust and
respectful, ongoing two-way communication between staff and parents to create
welcoming program environments that incorporate the unique cultural, ethnic, and
linguistic backgrounds of families in the program
• Provide service orientations for assigned families.
• Provide parents with information about the importance of their child’s regular
attendance, and partner with them, as necessary, to promote consistent attendance,
and for dual language learners, information and resources for parents about the
benefits of bilingualism and biliteracy.
• Ensure each assigned family has an up to date Family Development Plan
• Help families achieve identified individualized family engagement outcomes;
• Facilitate coordination and integration of services across all internal and external
service providers involved in the customer’s life plans or Family Development Plan
• Maintain awareness of community resources; make appropriate referrals as needed
with follow-up
• Maintains contact (minimum of monthly) with each customer using methods based on
the comfort of the customer and the urgency and intensity of identified family needs
and goals.
• Regularly assess, monitor, and report customer progress toward individual goal and
outcome achievement along with the continuums
• Conducts contract specific required screenings and assessments
• Administration of Family Scales/Matrix assessments and reassessments
• Delivers Life Skills Training within the home environment and group settings
• Work with families to promote parent involvement in their children’s education to
support academic success
• Promote asset-based thinking, including Financial Social Work model though
development and implementation of a personal spending plan
• Meets OCFS training requirements and maintains training log
• Provide care and supervision of children on an as-needed basis
• Participates in service enrollment and recruitment strategies.
• Promotes agency mission.
• Maintains confidentiality and complies with the code of ethics.
• Maintains consistent professional customer service.
• Job performance incorporates integrated service delivery model while promoting self-
sufficiency.
• Other duties as designated by supervisor
Key Working Relationships:
A. Internal: Division staff, Navigators, MDT members.
B. External: Community Partners, Service Agencies, and Customers
Supervisory Scope:
A. Number of staff supervised: 0
B. Titles supervised: None
Organizational Responsibilities:
• Adheres to all policies and procedures
• Gathers appropriate documentation and tracks outcomes
• Participates in organizational committee structures as appropriate
• Participates in organizational and divisional management systems
Knowledge, Skills Required:
• Associate’s Degree in Human Services or Applied Science required; Bachelor’s
Degree preferred
• Experience in Case Management, 2 years required.
• Strong interpersonal, communication, engagement, and customer relations skills.
• Strong computer skills, including word processing, data entry, and spreadsheet in a
windows environment; familiarity with Google docs
• Bilingual (Spanish) preferred.
• Strong teaming skills
Physical
• Ability to lift up to and including 10-25 pounds of physical effort
Special Requirements:
• Flexible in work schedule
• Obtain Financial Social Work (FSW) training within 6 months of employment
• Must be able to provide consistent even tempered customer service at all times
• Completes all required NYS background clearances
• Pre-employment physical exams and TB Testing
• Valid Driver’s license
• Reliable transportation
• Authorized Driver of a COI Vehicle
• Ability to travel throughout the county
• Pre-employment drug and alcohol testing required; subject to random drug and
alcohol testing for cause
• Works compassionately with a diverse population
• Experience navigating community programs
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