Job Description
Role Description: The IT Specialist supports authorized museum information
technology, gallery systems, public-facing connectivity, and digital infrastructure while
complying with Coast Guard cybersecurity and access-control requirements.
Required Qualifications:
Education: A bachelor’s degree in computer science, Information Technology, or a
related field.
Experience: Three (3) to six (6) years of systems-administration or technical-
support experience. Experience in a museum, library, gallery, public attraction, or
other high-uptime environment is preferred.
Certifications: Industry standard certifications including CompTIA A+, Network+,
or Security+. Cloud certifications (AWS/Azure) or Google Workspace
Administration are highly valued.
Technical Stack: Proficiency in managing both Windows and macOS
environments.
Knowledge and Experience:
Network Infrastructure: Hands-on experience with VLANs, VPNs, and robust Wi-
Fi mesh networks capable of handling hundreds of concurrent museum guests.
Cybersecurity: Knowledge of threat mitigation, firewalls, and data encryption to
protect sensitive data and intellectual property.
Cloud Hybrid Systems: Experience managing cloud storage and SaaS
platforms used for museum operations.
Hardware Maintenance: Ability to troubleshoot and repair a wide range of
hardware, from workstations to gallery projectors.
Highly Desirable Skills:
Digital Asset Management (DAM): Familiarity with specialized archiving and
collection databases.
AV Integration: Ability to bridge the gap between pure IT and gallery tech (e.g.,
syncing multi-screen video walls or interactive touch tables).
Disaster Recovery: Established methodology for data restoration in the event of
system failures or cyber incidents.
Staff Training: Ability to explain technical concepts to non-technical personnel and
volunteers without overwhelming technical jargon.
Duties and Responsibilities:
System Administration Security:
Network Uptime: Monitor and maintain internal and public networks to ensure
reliable connectivity.
Data Protection: Perform approved backup, restoration, and data-protection
tasks for systems within the Contractor’s assigned scope.
Access Management Support: Process and track authorized account
requests, permissions, onboarding, and off-boarding through Government-
approved procedures. The Contractor shall not grant access outside
delegated authority.
Gallery and Event Technical Support: Provide technical support for gallery
systems and approved museum events, including presentation, streaming,
lighting-control, and related systems within the assigned scope.
Interactive Maintenance: Work with the Exhibits Tech and AV Media Specialist
to ensure digital displays, sensors, and interactive components remain
functional.
Event Tech: Support events with live-streaming configurations, lighting control
setups, or AV presentations.
Visitor Wi-Fi: Manage the visitor portal to ensure a smooth guest experience
while maintaining physical isolation from secure internal databases.
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