Job Description

Full-time

Description

The HR Generalist is responsible for supporting the organization's Human Resources function by leading talent acquisition efforts while providing operational HR support throughout the employee lifecycle. This position partners closely with leadership to recruit top talent, administer HR programs, coordinate employee engagement initiatives, support performance management, manage benefits administration processes, and execute strategic HR projects.

 

This role serves as a key point of contact for employees and leaders by delivering exceptional customer service, maintaining compliance with employment practices, improving HR processes, and supporting organizational initiatives that enhance the overall employee experience.

Talent Acquisition

· Lead the full-cycle recruitment process for exempt and non-exempt positions across multiple departments.

· Conduct intake meetings with hiring managers to determine hiring needs and develop recruiting strategies.

· Source, screen, interview, and manage candidates throughout the recruitment lifecycle.

· Create and maintain job descriptions and employment advertisements.

· Coordinate interviews and hiring manager communications.

· Prepare employment offers and coordinate pre-employment requirements.

· Build and maintain talent pipelines for current and future hiring needs.

· Develop recruiting reports and hiring metrics for executive leadership.

· Maintain recruitment dashboards and hiring trackers.

New Hire & Onboarding

· Coordinate all pre-employment activities including background screenings, drug testing, employment verification, and onboarding documentation.

· Manage onboarding workflows and ensure timely completion of required employment documentation.

· Facilitate New Hire Orientation.

· Prepare offer letters and onboarding packets utilizing electronic signature platforms.

· Ensure all new hire documentation is completed accurately and in compliance with company policies.

Employee Relations & HR Operations

· Serve as a resource for employee relations matters, HR policies, procedures, and benefit inquiries.

· Respond to employee questions while providing exceptional customer service.

· Maintain employee records and HR documentation.

· Coordinate employment eligibility verification and employment compliance requirements.

· Support payroll processing activities as needed.

· Assist with employment sponsorship inquiries.

· Coordinate employee status changes and HR system updates.

Benefits Administration

· Assist employees with benefit enrollment, qualifying life events, and benefit-related questions.

· Coordinate benefit vendor communications and issue resolution.

· Support annual Open Enrollment planning and administration.

· Manage insurance billing reconciliation and benefit reporting.

· Assist with retirement plan administration and census reporting.

· Complete benefit reconciliations and administrative corrections when necessary.

Performance Management

· Coordinate annual and mid-year performance review processes.

· Support managers throughout the performance evaluation cycle.

· Maintain performance documentation and reporting.

· Assist with organizational talent review and succession planning initiatives.

Employee Engagement & Recognition

· Coordinate employee engagement surveys, including setup, communications, reporting, and follow-up initiatives.

· Manage Stay Interviews, New Hire Check-In surveys, and Exit Interview programs.

· Analyze engagement results and coordinate leadership follow-up discussions.

· Administer employee recognition programs, including nomination, selection, and company-wide communications.

· Support employee appreciation initiatives and engagement events.

HR Projects & Organizational Initiatives

· Lead HR process improvement initiatives that enhance efficiency and the employee experience.

· Develop and maintain HR trackers, dashboards, reports, and process documentation.

· Coordinate company-wide HR communications, newsletters, presentations, and announcements.

· Assist with compensation benchmarking and job description maintenance.

· Support HR system implementations, enhancements, and special projects.

· Participate in organizational initiatives that support company culture and employee engagement.

Compliance & Administration

· Maintain compliance with federal, state, and local employment regulations.

· Ensure confidentiality of employee information and HR records.

· Maintain HR documentation in accordance with company policies.

· Support audits, reporting requirements, and compliance initiatives.

· Perform additional duties and special projects as assigned.

Requirements

Qualifications

· Bachelor's degree in Human Resources, Business Administration, or related field preferred.

· Preferably 5 years of progressive Human Resources experience.

· Minimum of 3 years of full-cycle recruiting experience.

· Experience supporting multiple HR disciplines including recruiting, employee relations, onboarding, benefits administration, and performance management.

· Strong knowledge of employment laws and HR best practices.

· Excellent communication, organizational, and interpersonal skills.

· Ability to manage multiple priorities while maintaining exceptional attention to detail.

· Strong analytical and problem-solving abilities.

· Ability to maintain confidentiality and exercise sound judgment.

Preferred Experience

· Human Resources Information Systems (HRIS)

· Paylocity or similar Applicant Tracking Systems (ATS)

· Electronic onboarding and document management platforms

· Benefits administration systems

· Background screening platforms

· HR reporting and analytics

· Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Position Information

· Full Time position; salary with benefits

· Work Schedule: 50 hours per week

· This position will work from the Memphis, Tennessee office and report directly to the Director of People and will have frequent direct interactions with the Payroll/HR Admin as well as employees

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