Job Description

Club Attendant Position

The Club at Ruby Hill - Pleasanton, CA

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Location: The Club at Ruby Hill

Reports to: Athletic Director

Job Summary:

The Club at Ruby Hill is seeking a friendly, service-oriented Attendant to support daily operations across our Fitness, Tennis/Pickleball and Swim facilities. This individual plays a key role in creating a welcoming, organized, and safe environment for members and guests while ensuring top-tier service and facility presentation throughout the club. This is a hands-on, multi-functional position ideal for someone who enjoys variety, teamwork, and member engagement.

Key Responsibilities:

Guest & Member Service:

· Greet members and guests warmly, build professional relationships, and deliver exceptional service.

· Assist guests with food and beverage selections; make recommendations and promote products. Monitor that alcoholic beverages are only served to guests over the age of 21.

· Accurately process payments for snacks and beverages using prescribed POS procedures.

· Use scheduling software, facility check-in tools, and POS systems to support member interactions.

· Assist members with booking tennis and pickleball courts, reserving pool lanes, and registering for fitness classes.

· Answer phone calls using the appropriate company greeting and assist with inquiries regarding club facilities and events.

· Assist members through the sign-in process and educate them on club rules, regulations, and upcoming events.

Facility Support & Maintenance:

· Maintain cleanliness and organization of snack bars, tennis and pickleball courts, pool areas, fitness center, and surrounding grounds.

· Perform towel distribution and collection in fitness and swim areas to maintain a tidy and well-stocked environment.

· Regularly straighten chairs and lounges to keep club spaces looking neat and inviting.

· Ensure beverages and snacks are served at proper quality standards.

· Perform daily setup and breakdown of food/beverage and other facility stations.

· Restock supplies and follow all sanitation protocols to uphold a clean, safe, and enjoyable club environment.

Safety & Oversight:

· Maintain a basic understanding of fitness equipment and assist members when needed.

· Support and implement all water safety procedures and club policies.

· Conduct visual inspections to identify and report any equipment malfunctions or cleanliness issues.

· Respond efficiently to unsafe conditions or emergency situations following proper procedures.

· Keep club management informed of issues, member feedback, and operational needs.

Requirements:

· CPR/AED certification.

· Ability to work flexible hours, including weekends and holidays.

· Previous experience in a customer-facing or hospitality role preferred.

· Strong communication and interpersonal skills.

· Friendly, outgoing demeanor with a team-first attitude.

· Punctual, reliable, and professionally presented.

Team Member Lifestyle Perks:

· Medical, dental, vision, and mental health insurance

· Sick pay and holiday pay

· Discounts on food & beverage throughout the portfolio

· Free golf at your home club & discounted golf at sister clubs

· Free tennis access at your home club & discounted tennis portfolio-wide

· Employee Assistance Program

· Career development and training opportunities

· Flexible scheduling options

· Supportive and growth-focused work environment

Pay Range: $16.90 - $30.00

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

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