Job Description

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit  arcadia.io .

Why This Role Is Important to Arcadia

This role serves as a senior operational leader providing dedicated support to select C-level executives, overseeing Arcadia’s physical office environment, and supporting our Return to Office (RTO) initiative. 

The role provides high-level administrative, operational, and coordination support that enables leadership to focus on Arcadia’s most important priorities. Acting as a trusted partner, this role manages complex calendars, prepares executives for meetings, coordinates communications, and helps drive follow-through on key initiatives across the organization. 

In addition to executive partnership, this role owns the day-to-day operations of Arcadia’s Boston office, ensuring that in-person work, collaboration, and leadership presence are executed smoothly, consistently, and in alignment with company expectations. 

This strategic role requires strong judgment, autonomy, decision-making, and acts as a critical connector between executives, People Operations, IT, vendors, and employees. The ideal candidate thrives in a fast-moving, dynamic environment where hybrid staff flow in and out, seamlessly integrating executive support with onsite operations to create a polished, efficient, and welcoming experience for leadership, employees, and guests. 

What Success Looks Like

In 3 months

- Learn executive preferences and routines; begin proactively managing select executive logistics with minimal direction  

- Learn company processes, organizational structure, and communication norms  

- Build strong working relationships with People Ops, IT, building management, office vendors  

- Take ownership of daily office operations and onsite experience  

- Understand Arcadia’s hybrid / RTO expectations and operating norms  

In 6 months

- Anticipate executive needs and operational risks before they surface  

- Own logistics for executive travel, offsites, and visiting guests 

- Independently manage office operations, vendors, and onsite logistics; negotiate and manage vendor relationships to ensure the best support for the office  

- Act as the operational point person for RTO execution and office readiness  

- Create a consistent, well-run experience for employees and visitors using the office  

In 12 months

- Serve as a trusted strategic partner to executives: anticipating needs, managing communication flows 

- Support long-term planning for onsite collaboration, offsites, and key meetings  

- Serve as a trusted operational partner to leadership on workplace and onsite strategy  

- Own office budgets, vendor contracts, and renewal planning  

- Continuously improve office operations and RTO execution based on feedback and usage patterns  

What You'll Be Doing

Executive Support 

• Provide high-level administrative and operational support to select C-Level executives 
• Manage complex calendars, meetings, travel, and onsite logistics with anticipation and discretion 
• Coordinate leadership offsites, board-related logistics, and key in-person events – specifically including scheduling, room bookings, agendas, IT needs, catering, and attendee communication 
• Act as a trusted extension of executive leadership, handling sensitive matters professionally 

Office Operations 

• Own the daily operations, readiness, and functionality of Arcadia’s Boston office 
• Ensure the office environment supports collaboration, productivity, and privacy requirements 
• Manage office vendors, building relationships, supplies, and service providers 
• Coordinate office access, equipment, seating, and onsite logistics in partnership with IT 
• Identify and resolve operational issues independently, escalating when appropriate 

Return to Office Implementation 

• In partnership with a chair/executive sponsor, oversee the work of the Arcadia Together (RTO) Task Force; partner in the execution of related activities 
• Coordinate logistics related to leadership presence, anchor days, visiting teams, and onsite meetings 
• Track patterns and operational signals related to office usage and in-person collaboration 
• Surface insights, risks, or improvement opportunities to leadership 

Frontline Support 

• Serve as the primary point of contact for employees, visitors, and vendor partners
• Support onboarding logistics for Boston-based employees and visitors 
• Triage employee questions and route appropriately to People Ops, IT, Finance, leadership, or other units, as appropriate 

What You'll Bring

• 7+ years experience in office operations, executive support, workplace operations, or business operations roles 
• Demonstrated ability to operate independently with sound judgment 
• Experience supporting senior executives in dynamic environments 
• Strong project management and organizational skills 
• Excellent communication skills and professional discretion 
• Comfort balancing executive support with broader operational ownership 

Would Love for You to Have

• Experience owning office operations or workplace programs, including facilities operations and general best practices 
• Experience supporting hybrid or return-to-office environments 
• Experience managing vendors, contracts, and office/operational budgets 
• Prior exposure to People Ops or HR partnership

What You'll Get

• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
• Work closely with a high-caliber leadership team driving meaningful healthcare transformation
• A flexible, remote-friendly company with personality and heart
• Employee-driven programs and initiatives for personal and professional development
• Become a member of the talented, energized, diverse and purpose-driven Arcadian Community

$90,000 - $110,000 a year

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our  website .

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website .

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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