Job Description

Job Description

Job Description

Job Title: Director of Operations – FQHC

Location:  Hamtramck, MI
Employment Type: Full-Time

Lead and Scale Mission-Driven Care at EPIC Care Centers INC

At EPIC Care Centers Inc, we are committed to expanding access to high-quality, patient-centered care for underserved and vulnerable populations. As we grow our Federally Qualified Health Center (FQHC) footprint, we are seeking a strategic and hands-on Director of Operations to lead, optimize, and scale our FQHC operations.

This is a high-impact leadership role responsible for ensuring operational excellence, regulatory compliance, and sustainable growth while maintaining a strong focus on quality, access, and community impact.

What You’ll Do

Operational Leadership & Strategy

• Lead day-to-day operations across FQHC clinic sites, ensuring efficient workflows and high-quality patient care. 
• Develop and execute operational strategies aligned with organizational goals andHRSA/FQHC requirements.
• Supportclinic expansion, new site launches, and service line growth.

FQHC Compliance & Regulatory Oversight

• Ensure full compliance withHRSA Health Center Program requirements, including:

• Scope of Project 
• Sliding Fee Discount Program (SFDP) 
• UDS reporting and performance measures 

• Maintain readiness forHRSA Operational Site Visits (OSVs)and audits.
• Oversee policies and procedures to ensure adherence tofederal, state, and local regulations.

Financial Performance & Optimization

• Partner with finance to managebudgets, cost controls, and revenue cycle performance.
• Monitor key financial drivers includingvisit volume, payer mix, and reimbursement optimization.
• Support340B program oversightin collaboration with pharmacy and compliance teams.

Quality, Access & Patient Experience

• Drive improvements inclinical quality measures, patient outcomes, and satisfaction.
• Ensure access standards are met, includingtimely appointments and reduced barriers to care.
• Support implementation ofvalue-based care initiativesand population health strategies.

Team Leadership & Development

• Lead and develop clinic leadership (Practice Managers, Site Leads, etc.). 
• Build a high-performing, mission-driven culture focused on accountability and continuous improvement. 
• Partner with HR onrecruitment, retention, and staff development.

Cross-Functional Collaboration

• Work closely with clinical leadership, compliance, finance, IT, and population health teams. 
• Ensure alignment between operations, patient care delivery, and organizational strategy. 

Data, Reporting & Performance Management

• Track and analyze KPIs includingUDS measures, productivity, access, and financial performance.
• Utilize data to drive operational improvements and strategic decisions. 
• Prepare reports for executive leadership and board-level visibility as needed. 

What You Bring

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (Master’spreferred).
• 5–10+ years of healthcare operations experience, with at least 3 years in a leadership role.
• Direct experience working in anFQHC or community health center environment.
• Strong knowledge ofHRSA regulations, UDS reporting, and compliance requirements.

Skills & Competencies

• Strategic thinker with strong execution capabilities 
• Deep understanding ofFQHC financial drivers and reimbursement models
• Strong leadership, communication, and organizational skills 
• Data-driven mindset with experience using metrics to improve performance 
• Ability to thrive in a fast-paced, growth-oriented environment 

Preferred Qualifications

• Experience with340B programs

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