Job Description

Job Description

Job Description

Our client is looking for a Call Center Representative to join their Support & Services team. This is a contract-to-hire opportunity offering $16-18/hour (DOE) with strong potential for long-term career growth and advancement throughout the organization.

Pay: $16.00-$18.00/hour

Position Type: Contract-to-hire with long-term growth potential

Career Growth: Strong opportunities for advancement both within the call center and in other areas of the organization

Schedule: Monday-Friday, 8:00 AM-4:00 PM, 37.5-hour work week with unpaid 30-minute lunch plus two paid 10-minute breaks daily

Work Site Requirements: Full onsite training Monday-Friday for approximately 3 months. After successful completion of training, employees can transition to a hybrid schedule with 2 days onsite and 3 days remote each week

Responsibilities:

• Serve as the primary point of contact for taxpayers and business owners, providing exceptional customer service over the phone
• Handle inbound calls related to account inquiries, tax collections, and general compliance questions
• Respond to customer inquiries received through email and other digital channels
• Conduct outbound follow-up calls for account verification and customer support
• Accurately document customer interactions and update account information within internal systems
• Learn and follow department procedures, security protocols, and compliance requirements
• Stay informed on process updates and participate in ongoing training programs
• Meet individual and team performance goals in a fast-paced call center environment

Qualifications:

• High school diploma or GED required
• Previous call center or high-volume customer service experience preferred
• Open to recent graduates with strong customer service experience and a willingness to learn
• Strong verbal and written communication skills
• Ability to navigate multiple computer systems and applications simultaneously
• Excellent problem-solving, organizational, and time management skills
• Comfortable working in a metrics-driven environment
• Bilingual English/Spanish candidates are encouraged to apply

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